IVORY HOME SERVICES LLC — PRIVACY POLICY
Last Updated: 12/01/2025
Ivory Home Services LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, or interact with us.
By using our website or booking services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name
Phone number
Email address
Home address or service address
Payment information (processed securely by our third-party processor; we do not store full card numbers)
Booking details
1.2 Automatically Collected Data
When you visit our website, certain information may be collected automatically:
IP address
Device information
Browser type
Cookies and usage data
Pages viewed and time spent on our site
1.3 Communication Information
If you contact us via email, phone, forms, or social media, we may collect:
Message content
Attachments you send
Contact details
2. How We Use Your Information
We use your information to:
Provide cleaning services
Process payments and deposits
Send confirmations, updates, and reminders
Improve our website and customer experience
Respond to customer inquiries
Enforce our Terms of Service
Maintain business records and legal compliance
We never sell your information.
3. Payment Processing & Security
All online payments are securely processed through a trusted third-party payment processor.
We do not store your full credit or debit card number on our servers.
Our system may:
Verify your card at the time of booking
Place a temporary hold prior to service
Charge the remaining balance after service completion
All financial information is encrypted and protected.
4. Sharing Your Information
We may share your information only with:
Payment processors (for deposits and charges)
Service partners or employees performing the cleaning
Technology providers that help operate our site or booking system
Legal authorities, if required by law or to protect our company
We do not sell, rent, or trade your information with third parties.
5. Data Storage & Security
We use industry-standard security methods to protect your data.
This includes:
Secure servers
Encrypted communication (HTTPS)
Restricted access for authorized personnel only
Routine monitoring for unauthorized activity
Despite security efforts, no method of online transmission is 100% guaranteed.
6. Cookies & Tracking Technologies
Our website may use cookies to:
Improve website functionality
Analyze usage
Remember your preferences
You may disable cookies in your browser settings, but some features may not function properly.
7. Your Rights & Choices
You may:
Request to update or correct your personal information
Request that we delete your information (except data required by law)
Opt out of marketing emails
Decline cookies
Requests can be submitted to:
📧 info@ivoryhomeservices.com
📧 support@ivoryhomeservices.com
8. Data Retention
We retain customer and service information only for as long as necessary to:
Provide services
Maintain records for legal or business requirements
Resolve disputes
9. Children's Privacy
Our services and website are not intended for children under 18.
We do not knowingly collect information from minors without parental consent.
10. Links to External Websites
Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Changes will be reflected with a new “Last Updated” date at the top of the document.
12. Contact Information
For questions about this Privacy Policy or your information, contact:
Ivory Home Services LLC
📞 248-222-2616
📧 info@ivoryhomeservices.com
📧 support@ivoryhomeservices.com